Learning the VA field

I’m pleased to introduce you to a guest blogger to the Virtual Fast Lane! Penny Johnson is an instructor at the local technical college, and she is shadowing us here at Rescue Desk headquarters in order to learn about the virtual assistant industry. She and her colleagues are in the planning stages of developing a curriculum involving the virtual assistant field.  – Rachel Rasmussen, owner

I’m Penny Johnson, guest blogger at Rescue Desk. I am working with Rachel for the rest of May to learn the Virtual Assistant biz. On a normal day, I am a quiet college instructor at Madison Area Technical College, tucked away in my classroom teaching Business Technology. In the past few years my colleagues and I have become more and more interested in starting an academic program for people interested in becoming VAs. I asked Rachel if I could shadow her to learn more about the field, and zero in on the topics we will have to teach potential VA students.

Here are some things I have learned so far:

Social Media is critical to small businesses.
I must admit that at Madison College we have been talking about Social Media but some categorize it as the fad of the youth. I can see that is not true! Social Media is the way to connect and get your business name out there. It is also a great way to stay connected, which is so important in today’s busy world. I would love to hear your stories of successful uses of social media.

Software can be an issue.
At Madison College, we are proposing a type of degree called an “Advanced Technical Certificate” which means each student has to have a degree first, or have 2 years of work in a related field before beginning this certificate. We are targeting adult students who want a change of career, and so we assume that students will come with software skills in hand. This may be true, but we also need to make sure that our students are capable of adjusting. Software products upgrade, new versions are released constantly, new technologies are introduced. The idea is that this certificate should prepare a person to be knowledgeable enough with software that s/he is comfortable learning new techniques. Which reminds me:

Virtual Assistants have to be willing to learn new things.
It is clear that VAs are today’s Jack-Of-All-Trades. It is not enough that clients will want a whole host of tasks completed; but, the VA needs to learn all of the business skills included!

The Virtual Assistant field is growing.
We’ve been tracking the Virtual Assistant field for some time, but I was still amazed to hear how quickly VAs are adding new clients and building their businesses. As we propose this new certificate for training VAs, I would love to hear about your successes. How much has your business grown? How has your business shifted since you started?

I’d love to hear from you: What you do think we need to know as we put together a certificate program to train Virtual Assistants? In the next few days I hope to add to this blog and gather your thoughts and advice!

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What can YOU do in minute?

I’m an avid reader of business books, magazines, blogs and anything else that provides insight to some corner of the entrepreneurship world that I have yet to explore. One of my favorite publications is Success magazine, but what I look forward to most isn’t the cover story or any one of the entertaining columns by some industry leader or titan of business.

I love the “In a minute…” feature.

It’s just a small little box found in the corner of one of the front sections, and it lists a half-dozen things you can literally do in a minute. It always brings me back to the basics; the simple things I do in a day that may not only benefit me, but benefit those around me – my team, my clients, my friends, my family…

So, in the spirit of “In a minute…” I thought I’d start my own running list of things that can be done in 60 seconds or less. Feel free to steal from it, share it or add to it!

  • Send a quick, “Hi! How ya doin’!” email to an old friend.
  • Send a small congratulatory gift to someone who has achieved a goal (I’m a fan of LittleThings.com).
  •  Give my assistant the afternoon off.
  •  Register for a yoga class.
  •  Zip an article of interest to a prospective client.
  •  Pick up the banana instead of the cookie at the snack counter. 
  • Give my dog a belly rub.
  •  Compliment someone.
  •  Upgrade my usual medium hazelnut latte to a large, just because.
  •  Apologize to someone. (Admit it…we all know someone who may be a little miffed with us!)
  •  Tip an extra $5 at the restaurant.
  •  Make a referral.
  •  Publically proclaim what excellent service I received from (fill in business) on my Facebook or LinkedIn profile.
  •  Say “No,” once in awhile.
  •  Invite my best friend out for dinner.
  •  Send a thank-you note. In an envelope. With a stamp.
  •  Order a new business book for my office library.
  •  Download a podcast.
  •  Close my eyes and visualize my next vacation.
  •  Add a new picture to my vision board.
  •  Get a little fresh air – and a fresh perspective – with a walk around the building.
  •  Giggle at a memory.
  •  Change the radio station to one I wouldn’t normally listen to.
  •  Take a candid photograph of someone.
  •  Ask the always-friendly guy at “my” convenience store what his name is (and remember it!)

These are just a few things that popped into my head in a matter of minutes. What can you do in a minute that might improve your day, or that of someone you know?

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Shoulda, coulda, woulda

Awhile back, I was fired up to be asked to be a guest on a local business radio show. It’s hosted by two very well-respected women in the business community, and every night they feature high-level executives and other community business leaders on their show.

I was, admittedly,  nervous about going on air. I’d never done radio, so my former life in print media didn’t help. At all. Not even a little bit. But, facing daily challenges big and small is par for the course for a business owner, so I chalked it up to one more thing I’d force myself to face and, eventually, overcome.  I figured it would be kind of like facing my fear of Quickbooks.

The show itself is meant to introduce listeners to a local business, an emerging industry, or a newsworthy person. As you can imagine, it’s generally not intended to be highly charged with controversy or conversation that’s too difficult. It’s friendly banter between hosts and guests, with a little education thrown in for good measure.

Imagine my surprise when the host of the show was this close to actually grilling me.

   “Why do you think you can charge so much? I don’t think I’d pay that much for an assistant.”

   “Who would pay for such a service?”

   “I don’t think I’d entrust my creative development to someone else. Where’s the confidentiality?”

   “How do you know who’s really in business? Are you incorporated as a company?”

Don’t get me wrong. These are all good, legitimate questions. In fact,  I happily discuss this stuff with people all the time. I just don’t talk about these things in 15-second sound bites, with someone sitting across from me giving frantic “Wrap it up!” “Finish your sentence!” “Stop talking RIGHT NOW!” signals.

Turns out, my natural need to think before I speak and my tendency to speak too fast when I’m nervous  makes me a crappy candidate for radio.

After the interview, I drove back to my office with the same three words screaming at me. “You shoulda said this!” “You coulda said that!” “If you woulda said this, it would have explained that! ”

Shoulda. Coulda. Woulda.

Three words I hate. By their very nature, there’s absolutely nothing you can do about shoulda, coulda, woulda. They remind us that an opportunity just passed us by. They infuriate the perfectionist in all of us. They haunt even the most confident among us. There are entire bookstore sections dedicated to avoiding the shoulda, coulda, woulda … it’s called the self-help section.

All things being equal, the interview I did actually went fine. In fact, the perceived “grilling” was probably mostly in my head and, if you were to listen to it, you’d probably think “It’s fine.”  But, that’s just it. It’s fine. Not good. Not great. Just…fine.

That’s the problem with shoulda, coulda, woulda. It results in “It’s just fine.” Greatness is not achieved with “just fine.”

In fact, I accepted another invitation to be on another business-focused radio show a few weeks later…just to see if I could overcome the shoulda, coulda, wouldas that evidently come when I do a live interview.  When the day came, I walked into the studio with  my talking points rehearsed, determined to think fast and talk slow, say what I mean in 15 words or less, and end each sentence before the “wrap it up” signal.

Nope. Still not cut out for radio. 

I once again caught myself thinking slow and talking fast, rambling on when I didn’t need to, and making the guy in the booth give me an “Any time now…” signal every few minutes. More to the point, I again wandered away thinking about all the things I should have, could have, and would have said given a second chance.

Every so often, things arise that require you to act before you think (in both our professional AND personal lives),  and shoulda, coulda, woulda sneaks up on you, taunting and torturing you. But I also think it does have its purpose … it’s an extremely effective reminder to not be afraid to grab opportunities by the horns, if for no other reason than to spite the shoulda/coulda/woulda voice in all of us. 

Next time I’m asked to do a live interview, I plan to be more preemptive.  I should be OK with the fact that I’ll never be good at them, then I could save myself from any post-interview chastising, and I would be a lot happier.

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Celebrating love … business-owner style

I’ve always said that small-business owners are a scrappy bunch, and I think we all share the love we have for our businesses

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From handshakes to hugs

It doesn’t take long for folks you run into at business functions to morph from introductions, to passing acquaintances, to referral partners, to full-blown friends. I’ve seen it happen in three events, tops.

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